Refund Policy

Effective Date: May 10, 2026

 

This Refund Policy applies to services provided by ShadowKey Property Management LLC through our website and platform located at app.shadowkey.me.

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1. Subscription Fees

ShadowKey may offer subscription-based access to certain software features and services.

Unless otherwise stated in writing:

• Subscription fees are billed in advance

• Payments are non-refundable

• Partial billing periods are not prorated

• Unused time remaining on a subscription is generally not refunded

Users may cancel subscriptions at any time, and cancellation will prevent future billing after the current billing cycle ends.

 

2. Free Trials

If a free trial is offered:

• Billing may begin automatically after the trial period ends unless canceled beforehand

• Users are responsible for canceling before renewal if they do not wish to continue

Trial periods are generally non-refundable once converted into paid subscriptions.

 

3. Exceptional Refund Requests

Although fees are generally non-refundable, ShadowKey may review refund requests on a case-by-case basis for situations such as:

• Duplicate charges

• Billing errors

• Technical failures preventing reasonable platform access

• Unauthorized purchases reported promptly

Approval of refunds is at ShadowKey’s sole discretion.

 

4. Third-Party Services

Payments processed through third-party providers or integrations may also be subject to the terms and policies of those providers, including:

• Paddle

• Stripe

ShadowKey is not responsible for third-party processing delays, banking delays, or provider-specific policies.

 

5. Property Management and Vendor Payments

ShadowKey may facilitate communications, work orders, or operational coordination between landlords, tenants, and vendors. Unless explicitly stated otherwise:

• ShadowKey is not responsible for refunds related to third-party vendor services

• Vendor disputes must generally be resolved directly between the involved parties

• Completed maintenance services are typically non-refundable

 

6. Chargebacks

Users agree to contact ShadowKey before initiating a chargeback dispute.

Fraudulent or abusive chargebacks may result in:

• Account suspension

• Termination of Services

• Collection efforts where permitted by law

 

7. Cancellation

You may cancel your subscription at any time through your account settings or by contacting us.

Cancellation:

• Stops future recurring billing

• Does not automatically generate refunds for prior charges

• Does not erase retained records required for operational, legal, or security purposes

 

8. Contact Us

For billing questions or refund requests, contact:

ShadowKey Property Management LLC
Website: shadowkey.me
Email: service@shadowkey.me