Privacy Policy

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Effective Date: May 10, 2026

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Welcome to ShadowKey Property Management LLC (“ShadowKey,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at shadowkey.me and use our web application at app.shadowkey.me (collectively, the “Services”).

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By using our Services, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

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We may collect the following categories of information:

Personal Information

• Name

• Email address

• Phone number

• Mailing address

• Account login credentials

• Property information

• Payment and billing information

Property Management Information

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• Maintenance requests

• Work orders

• Vendor communications

• Tenant communications

• Property-related notes and records

• Uploaded photos, videos, and documents

Communication Information

When you communicate with us or through our platform, we may collect:

• SMS/text messages

• Phone call metadata

• Emails

• AI-generated summaries and diagnostic outputs

• Customer support interactions

Device & Usage Information

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We may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Session activity

• Cookies and analytics data

2. AI and Automated Processing

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ShadowKey uses artificial intelligence (“AI”) and automated systems to assist with property management workflows, including:

• Maintenance issue diagnostics

• Work order generation

• Vendor coordination

• Communication summaries

• Message drafting

• Operational automation

Information submitted through the Services may be processed by AI models and third-party AI service providers for these purposes.

AI-generated outputs are provided for operational assistance only and should not be considered professional legal, engineering, insurance, or financial advice.

3. Call Recording and Communication Monitoring

We may record, monitor, transcribe, and analyze phone calls, text messages, and other communications for:

• Quality assurance

• Service improvement

• AI-assisted diagnostics

• Operational documentation

• Fraud prevention

• Training purposes

By using the Services or communicating with ShadowKey, you consent to such recording and processing where permitted by law.

4. How We Use Information

We may use collected information to:

• Provide and operate the Services

• Manage property maintenance workflows

• Facilitate communications between owners, tenants, vendors, and contractors

• Process transactions and subscriptions

• Improve our platform and AI systems

• Respond to customer support requests

• Detect fraud, abuse, or security incidents

• Comply with legal obligations

• Send operational or promotional communications

5. Sharing of Information

We may share information with:

Service Providers

Third-party vendors who help us operate the platform, including:

• Cloud hosting providers

• Payment processors

• Communication providers

• AI and transcription providers

• Analytics providers

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Examples may include:

• Twilio

• OpenAI

• Paddle

Property-Related Parties

We may share relevant information with:

• Property owners

• Tenants

• Vendors

• Contractors

• Maintenance personnel

as necessary to facilitate property management operations.

Legal Compliance

We may disclose information:

• To comply with laws or legal processes

• To protect rights and safety

• To investigate fraud or misuse

• In connection with a merger, acquisition, or asset sale

We do not sell your personal information.

6. Cookies and Tracking Technologies

We may use cookies, analytics tools, and similar technologies to:

• Maintain sessions

• Remember preferences

• Analyze traffic and usage

• Improve platform performance

• Measure marketing effectiveness

You may disable cookies through your browser settings, though some functionality may be affected.

7. Data Retention

We retain information for as long as reasonably necessary to:

• Provide the Services

• Maintain business records

• Resolve disputes

• Enforce agreements

• Comply with legal obligations

Retention periods may vary depending on the type of data and applicable legal requirements.

8. Data Security

We implement commercially reasonable safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Object to certain processing activities

• Withdraw consent where applicable

To exercise these rights, contact us using the information below.

10. Third-Party Services and Links

Our Services may contain links to third-party websites or integrations. We are not responsible for the privacy practices of third parties.

11. Children’s Privacy

The Services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children.

12. International Users

ShadowKey is based in the United States. By using the Services from outside the United States, you understand that your information may be transferred to and processed in the United States.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

ShadowKey Property Management LLC

Website: shadowkey.me
Web App: app.shadowkey.me

Email: michael@shadowkey.me

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