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Privacy Policy

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Effective Date: October 5, 2025

 

 

1. Introduction

 

 

Welcome to ShadowKey (“we,” “our,” or “us”).

ShadowKey provides AI-powered property management tools designed to streamline communications between landlords, tenants, and service vendors.

 

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit https://shadowkey.me, use our products, or communicate with our platform.

 

By using our website or services, you agree to this Privacy Policy.

 

 

 

 

2. Information We Collect

 

 

We collect information in the following ways:

 

 

a. Information You Provide

 

 

  • Account data: name, email address, phone number, property details, and payment information.

  • Messages and interactions: content of SMS, calls, or chat messages processed through platforms like Twilio or email.

  • Support or feedback: when you contact us for help or provide product feedback.

 

 

 

b. Information Collected Automatically

 

 

  • Device and usage data: IP address, browser type, operating system, and referring URLs.

  • Cookies and analytics: We use cookies and analytics tools (like Google Analytics) to understand usage patterns.

  • Call and transcription data: When users opt into voice services, we may process audio, transcripts, or speech-to-text data through secure third-party APIs (e.g., OpenAI, ElevenLabs, or Twilio).

 

 

 

c. Information from Third Parties

 

 

We may receive limited data from:

 

  • Property management software integrations.

  • Payment processors.

  • Vendor or maintenance scheduling platforms.

 

 

 

 

 

3. How We Use Your Information

 

 

We use personal information to:

 

  • Provide, maintain, and improve our services.

  • Automate communication between landlords, tenants, and vendors.

  • Process payments and send receipts.

  • Respond to inquiries and support requests.

  • Ensure compliance with applicable laws and platform security.

  • Analyze usage to enhance performance and develop new features.

  • Send service updates or important notices (not marketing spam).

 

 

 

 

 

4. How We Share Information

 

 

We do not sell or rent personal information.

We may share data in these cases:

 

  • Service providers: Trusted partners like Twilio (for messaging), OpenAI (for natural language processing), and payment processors, under confidentiality agreements.

  • Legal compliance: When required by law, subpoena, or government request.

  • Business transfers: If ShadowKey is involved in a merger, acquisition, or asset sale, user information may be transferred under the same protections.

 

 

 

 

 

5. Data Retention

 

 

We keep your data only as long as necessary to provide our services or comply with legal obligations. You may request deletion of your data at any time by contacting us at privacy@shadowkey.me.

 

 

 

 

6. Your Rights

 

 

Depending on your location, you may have the right to:

 

  • Access, correct, or delete your data.

  • Withdraw consent for processing.

  • Object to certain data uses.

  • Request a copy of your data (data portability).

 

 

To exercise your rights, contact privacy@shadowkey.me.

 

 

 

 

7. Data Security

 

 

We use administrative, technical, and physical safeguards to protect personal data. While we strive for full security, no system is 100% immune from unauthorized access.

 

 

 

 

8. Children’s Privacy

 

 

Our services are not intended for children under 13. We do not knowingly collect information from minors. If you believe a minor has provided data, please contact us for removal.

 

 

 

 

9. International Transfers

 

 

Your information may be transferred to and processed in the United States or other countries where we or our service providers operate. We apply safeguards consistent with GDPR and other applicable laws.

 

 

 

 

10. Changes to This Policy

 

 

We may update this Privacy Policy periodically. The latest version will always be available at https://shadowkey.me/privacy with the effective date updated above.

 

 

 

 

11. Contact Us

 

 

If you have questions or concerns about this Privacy Policy, please contact:

📧 privacy@shadowkey.me

📍 ShadowKey Property Management AI

Chesterbrook, Pennsylvania, USA

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